This means a TapRoot staff member will distribute your share and check you off of the list. You just need to show up in the allotted time frame with your returned share box and a smile!
Hawthorn Elementary School
St. Peter's Anglican Church
St. Mark's Anglican Church
2021 Brunswick Street
Edgewood/Oxford United Church
58 Frederick's Avenue, Fairview/Clayton Park
Cornerstone Wesleyan Church
Hammonds Plains Farmer's Market
George P. Vanier Junior High School
Prospect Road Community Centre
At self-serve locations, you need to show up at the pickup spot within the allotted time frame, with your return box, and do the following:
Find your share and check yourself off the list
Confirm you have all of the correct shares and any add-ons and leave any returned boxes folded flat. Please be mindful not to leave any litter.
At the locations there is a host. The host is a volunteer and not a TapRoot staff member. Our hosts are generous with their space and time but do not know any details about your account or any other farm business. Please do not leave payments with the host.
Seaport Farmers Market, Noggins Booth
59 Douglas Drive, Bedford
68 Saratoga Drive, Lower Sackville
First Lake Early Learning Centre
Noggins Corner Farm
Seaport Farmer's Market
How to identify your TapRoot Share:
Please double-check to be sure you have the correct box--look inside to see if it is fruit or vegetables
Meat shares and Full Monty meat portions will be clearly marked
Please do not take any items out of boxes, as it will make someone else miss out
How to check yourself off of the list:
At each delivery location, there is a list that looks like the one above. Your name will be on the list for the location you are registered for. Only the required shares are dropped off at each location, so if you take the wrong share it means that someone else will miss out on their share for the week.
CSA Member Pickup Etiquette
PLEASE FOLD DOWN YOUR SHARE BOX and return your boxes as soon as possible. If you do not know how to fold down your share box, there is a handy video here: http://youtu.be/RudAClfhYa0
Make sure your boxes are stacked neatly in the space provided
Please be courteous & friendly to the TapRoot team member and/or hosts, and other CSA members at the location
If something is missing at your pickup, please let us know. If you are picking up from a TapRoot team member, let them know. If you pick up from a self-serve location, please email email@example.com or 902-582-3799
Ensure that you do not leave any veggie debris or garbage at the pickup location
Thank you so much for supporting the farm. :) If you have any other questions, please let us know!
The other day, I was thinking about some of the accounting issues we have run into this year, and came up with a way to help describe to you the problem that we are having, and how you can best help us overcome it!
The idea, as best I can name it, is called TapRoot Self-Serve Accounting. The name should give you an idea of what it's all about. Basically, we would like to empower and encourage you to take a little extra initiative with your account. We are a very small admin team here on the farm. In addition to managing all of the member accounts, Falicia looks after all of the farm's bookkeeping and accounting, preparing the year end documents for the tax accountants AND payroll. As you can imagine, she doesn't have a lot of extra time to be checking out customer accounts and playing the role of collections agent. We are not the power company, and just can't manage the same level of service on the accounting end of things.
Here is what we request from you as we journey into 2014-15 together:
If you are paying in installments (4, or monthly payments), you need to take a little extra effort to know HOW MUCH to pay and WHEN. Conveniently, this information is provided on the payment schedule that you receive via email when you sign up. Don't have one?
PLEASE pay on time. It is a lot of work to chase after payments, and it is not our favourite kind of work, either! Keep your commitments, and if you will be late on a payment, please let us know ahead of time. Can't make a payment?
Post-dated cheques are the easiest way for us to process payments. We incur some fees with Paypal, see this blog post from last year for more info about that.
Some background of our farm accounting: This year, we worked with our own accounting software-- Quickbooks-- AND our online software-- Harvest Hand, and as some of you may know, it was not the most successful system. With having to double enter everything, it turned into a mess and we were soon in a hole that was hard to get out of. So, we have gotten things mostly squared up again, and entering this new year, we are planning to do things a little differently: This year, we will NOT be entering any member info into Quickbooks, which means we will do our best keep your balances and invoices straight on Harvest Hand. What that means is: You can log on at any time and see if you have money owing. It will only show up after the payment comes due (for example, the invoice for April 1 will show up as due on April 1, not before). We will do our best to make sure that your accounts are correct at all times, but we really need your help keeping on top of your payment schedule.
If you have misplaced your payment schedule, or never got one, please email us and we can let you know what you owe for 2014-15 and when the payments are due. Please do this as soon as possible so we can let you know and so you don't miss a payment. Alternately, you can use this handy spreadsheet to calculate your share price and double check that the amount is correct.
How to check your invoices and make a payment:
Log in to your TapRoot Farms account anywhere on our website.
Then click "Make Payment"
Notice in the top right, it tells you what is owing. (This particular customer is delinquent and owes nearly $2000!)
We are happy to work out a payment schedule that works for you. If something comes up and you are not able to make a payment, just let us know and we can work together to sort out a payment schedule. It is very important that we know about these sorts of issues as soon as possible, ahead of when the payment is due whenever possible!
Thank you so much for taking a little extra effort with your accounting this year! Know your payment schedule well before things get going, help us run the CSA as efficiently as possible, and keep admin costs down. :)
It is important that you keep your email address with us up-to-date, so that we are able to contact you, especially in the event of weather cancellations or location-specific updates. You do this by logging into your account on the website and selecting "update account".
On that note, it's nice if there's a pickup team that we have both of your names on the account. That way you can both email and not have to reference whose name the account is under. You can do this by updating your account
(for different last names, here's an example:
First Name: Patricia and Josh
Last Name: Bishop and Oulton)
We LOVE when members share with us. Send us a family photo or a note for our happy wall, email us a favorite recipe or let us know how your family is managing eating the food in your boxes. I'll put it on the blog or in the newsletter to share with other members.
We're also happy to get any feedback from you in general. As a shareholder, we welcome your input about the farm and the produce and encourage the emphasis on the "C" in Community Shared Agriculture.
Welcome from all of us
<-- Here are some of the smiling faces of the people who grow your food. Our farm team consists of about a dozen full-time, year-round staff, as well as about 25 seasonal workers from Jamaica and Newfoundland (many who return each year) a group from Applewick's who help make shares, and occasional volunteers, work share, and pieceworkers as needed.
We hope to give you an introduction to all the faces of people who grow your food this year, as we follow what is happening on the farm through our weekly newsletters. In the meantime, check out our TapRoot Team page for more info about the hard-working individuals who make up our farm team.
Just a reminder:
to those of you who selected quarterly payments when you signed up that your first quarterly payment was due March 1.
to those of you who selected one payment that it was due March 1
to those of you who are doing monthly payments: this year, some have been split into 13 payments, if you are one of those lucky people the first payment was due March 1, and the 12 payments start on April 1
(If you are unsure if you have payments due, please first log in to your Harvest Hand account and see if any are showing due. Email us if there are any discrepancies, or if any of this doesn't make sense, thanks!)
*Important note: This year we are using the online system only (Harvest Hand) for accounting, and so you will be able to view what is due only by logging in to your TapRoot Harvest Hand account (that you created when you signed up). You will have received a payment schedule when you signed up showing the payment schedule and amounts, but if you have any questions in the meantime please let us know.
The monthly or quarterly amounts will show up on your account as they come due (i.e. the payment duefor April 1st will not show up until April 1)
To see what is in the invoice, you can hold your mouse over [?] and a window will pop up showing what it is for.
The easiest payment method for us continues to be via post-dated cheque, mailed prior to the start of the CSA season. It is super helpful to us if you are able to pay this way, but we also accept credit or debit (through Paypal), cash or monthly cheques to a TapRoot team member.
If you are unable to stick to the payment schedule it is no problem, just please let us know as soon as you are about to miss a payment and we will sort it our together.
Deliveries will be ceased for accounts that are behind in payments. We will try to give lots of notice if your account is owing, but it is up to you to confirm that you are making the payments as they are due.
One last important point is that payments are not automatic. Even when using Paypal, you will need to log in each month to make the payment.
-Postdated cheques whenever possible, for the dates that your monthly or quarterly amounts are due.
-If you pay with cash or cheque to the driver (a TapRoot team member), please put the payment in an envelope with your name on it. The driver will not usually have change, so please try to provide correct change. If you really want to make our lives easier, you can print off what the payment is for (the receipt showing the items or your statement) and include that also.
-To pay online, log into your Harvest Hand account on taprootfarms.ca and select "Make Payment" on the right. You can then select the corresponding invoice and click "pay now", or enter any amount into the box provided and click "pay now". It will redirect you to Paypal, where you can either log in to your Paypal account or sign in as a guest with a credit card.
-If you have any questions about payment, please email us. Falicia does the bookkeeping and can answer questions about invoices, payments, etc. (firstname.lastname@example.org)
Looking forward to a wonderful season growing food for you & your family!
Over the last couple months I have received a few emails in regards to payments and online financial things. So I thought I would share the answers with everyone so that most of the answers are available whenever members need them.
1. I am sure this comes as no surprise but there are sometimes glitches between the accounting software and HarvestHand (the online program). I am going to apologize for that right now and assure you that I probably just missed recording something in both places so please just email and ask me to look into it (email@example.com)
2. If you would like to pay online (via Paypal) you can start by selecting "Make Payment" once you have signed into your Taproot account.
3. Once you have select "Make Payment" you will be taken to a screen that lists your outstanding invoices. Here you can either select which invoices you would like to pay or you can enter an amount in the text box provided. You can then be directed to the Paypal website when you can sign into your Paypal account if you have one, set up a Paypal account if you would like one or continue as a Guest without a Paypal account.
4. When selecting which invoices you would like to pay, if you would like to see what the invoices are for, you can hold your cursor over the ? beside the invoice. A pop up will show you the details of the invoice. Please see picture below.
5. Statements sent from our accounting program have the total amount due on your account until the end of your shares regardless of which payment schedule you have selected.
6 When you sign onto your Taproot account, only the invoices that have come due (anything up until the present day) all depending on the payment schedule you selected. If you selected monthly payments, each month a new invoice will come due as of the 1st of that month. If you selected to pay in installments, the invoices will come due as outlined on your order confirmation email.
7. If you ever have any questions about your account, payments, invoices, or anything related to your Taproot finances please do not hesitate to email me (Falicia) at firstname.lastname@example.org I would much rather receive an email than have any one not understanding something. Other Taproot staff are not aware of your financial information so it is best just to contact the office directly.
The shares that are available ("50 Week Veggie Share 2014", "Fruit Share 2014", "Staple Share 2014" and "Flower Share 2014") are currently showing up at the bottom of the screen... Make sure you scroll down to find them!